Support

A real person reads this inbox. Tell us what happened and we will help.

Before you write

My purchase did not arrive

Purchases are processed by Apple and Google, not by us, so start with your store receipt. If the charge went through and the item is missing, email us with the receipt and we will sort it out.

I want a refund

Refunds are handled entirely by the store you bought from — Apple or Google — under their own policies. We cannot issue one on their behalf, so going to them directly is both faster and the only route that works.

I lost my progress

Progress is tied to the player profile on your device. Linking that profile to Game Center or Play Games is the only way it survives a lost phone or a switch of platform. If it is missing after reinstalling the game, email us and tell us roughly when you last played — we will help if we can.

I found a bug

Please tell us. Your device model, your OS version, and what you were doing when it happened are the three things that make a bug fixable rather than merely reported.

How do I turn off personalised ads?

In the game, go to Settings → Privacy and turn personalised advertising off. You can also do it at device level: on iOS, deny tracking when the game asks, or go to Settings → Privacy & Security → Tracking; on Android, go to Settings → Google → Ads and delete your advertising ID. The game still shows ads; they just stop being tailored to you.

How do I stop notifications?

On iOS, Settings → Notifications → Hook Heroes. On Android, Settings → Apps → Hook Heroes → Notifications. Nothing in the game is withheld from you for turning them off.